Cable Forum - View Single Post - Still waiting for an installation date a month later

tt2011 · 23-09-2011, 12:33

Virgin has subsequently claimed to have authorised the work and will take place in 4-6 weeks. the call centre muppet that was dealing on this occasion would not even read the notes from the previous call (2 days earlier).

However, in those 2 days apparently they have received photos of the damage. Bear in mind there has still been no digging of any kind. Perhaps they can do this without lifting the road, but the previous call centre lady claimed that they COULDN'T and would need to dig.

Hence this is going nowhere again. I have no intention of letting them off and will insist that all works get done even if it takes until next year.

Next I will email the CEO as suggested to see if the upper management know or care about how customers are treated. I just found out that Virgin is basically the latest reincarnation of Telewest and NTL. I have professional dealings with both companies 10 years about and they were a mess then. Nothing's changed then.

23-09-2011, 12:33	#4
tt2011 Inactive Join Date: Sep 2011 Posts: 5	Re: Still waiting for an installation date a month later Virgin has subsequently claimed to have authorised the work and will take place in 4-6 weeks. the call centre muppet that was dealing on this occasion would not even read the notes from the previous call (2 days earlier). However, in those 2 days apparently they have received photos of the damage. Bear in mind there has still been no digging of any kind. Perhaps they can do this without lifting the road, but the previous call centre lady claimed that they COULDN'T and would need to dig. Hence this is going nowhere again. I have no intention of letting them off and will insist that all works get done even if it takes until next year. Next I will email the CEO as suggested to see if the upper management know or care about how customers are treated. I just found out that Virgin is basically the latest reincarnation of Telewest and NTL. I have professional dealings with both companies 10 years about and they were a mess then. Nothing's changed then.