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Old 17-07-2017, 19:25   #36
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Anyone else having problems in Lincoln?

I agree and on the one time every 2-3 years I ring them they manage to make me want to kill someone. I never ring them because I expect them to help me, I do it to try and make them aware there is a network fault that needs resolving and the only way you seem to be able to do it these days is for a tech to come out and realise there isn't anything he can do and escalate it.

I can't believe they don't have the tools to either see hundreds of modems have just dropped off a particular cmts and/or bandwidth usage has just taken a nose dive possibly suggesting a tonne of customers have just lost their connection. Once they realise something is abnormal they can then start to investigate why.
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