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Willow7 · 03-12-2008, 18:02

Hi, Iâ€™ve just started using Virgin media, broadband has been working fine for a month and now Iâ€™ve just transferred in my old Tiscali land line number. And I have a problem

which I hope someone can help me with.

When I test by using a mobile phone to ring my cable phone about half the time my answering machine doesnâ€™t answer but keeps ringing. The times it does answer the caller display is showing the incoming number. The times when it doesnâ€™t answer the caller display alternates between showing the incoming number and showing RINGBACK. It flashes between the two messages during the incoming call. Iâ€™ve spoken to a few people at Virgin and they say they have no faults and to try another phone.

I have Virgin Media cable in an ex NTL area. The phone services I have active are 1471 (had to ring up to get this enabled) and caller display, I donâ€™t have the Virgin voicemail service. My phone is a BT DIVERSE 6250 answerphone.

03-12-2008, 18:02	#1
Willow7 Inactive Join Date: Dec 2008 Posts: 3	Answerphone not answering Hi, Iâ€™ve just started using Virgin media, broadband has been working fine for a month and now Iâ€™ve just transferred in my old Tiscali land line number. And I have a problem which I hope someone can help me with. When I test by using a mobile phone to ring my cable phone about half the time my answering machine doesnâ€™t answer but keeps ringing. The times it does answer the caller display is showing the incoming number. The times when it doesnâ€™t answer the caller display alternates between showing the incoming number and showing RINGBACK. It flashes between the two messages during the incoming call. Iâ€™ve spoken to a few people at Virgin and they say they have no faults and to try another phone. I have Virgin Media cable in an ex NTL area. The phone services I have active are 1471 (had to ring up to get this enabled) and caller display, I donâ€™t have the Virgin voicemail service. My phone is a BT DIVERSE 6250 answerphone.