First of all this is a semi-cross post from a certain help and support forum from a certain popularly known ISP in these parts. I'm curious as for your options on the current state of play:
In November last year things nose dived on our connection in Trumpington, Cambridge and pings and packet loss were a mess most of the time. During peak times iplayer or even loading a website was impossible at times. It seems Virgin did some rebalancing or something a month or so ago and I ended up moving from CMTS 15-2 to CMTS 17-2 but things have been horrible. I keep being promised new dates and get different info from different teams.. Will this ever stop? The plan was to wait for CMTS 15-2 to get upstream 3 then get moved back but I can't get up to date info on this anymore either. Here is my TBB graph for the superhub:
Now my parents who are also on 30mbit and are 2 miles away and ironically when I got moved off CMTS 15-2 to 17-2 they got moved from 14-2 to 15-2 and look at their TBB monitor:
And also my brother who is also on CMTS 15-2 and hs been throughout:
This baffles me...
Modem stats added:
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 101 55616000 Kbits/sec 299000000 Hz -0.1 dBmV 41.6 dB Hybrid
Locked QAM256 99 55616000 Kbits/sec 283000000 Hz 0.1 dBmV 41.4 dB Hybrid
Locked QAM256 100 55616000 Kbits/sec 291000000 Hz -0.2 dBmV 41.5 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 307000000 Hz -0.6 dBmV 41.3 dB Hybrid
Locked QAM256 103 55616000 Kbits/sec 315000000 Hz 0.5 dBmV 41.3 dB Hybrid
Locked QAM256 104 55616000 Kbits/sec 323000000 Hz 0.1 dBmV 41.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 31.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 876
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 875
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort