Originally Posted by Nugget

Has your cover plan come into effect yet? If you bought it at the end of January, surely it's still covered by the 12 month manufacturers guarantee? As I understand it, your coverplan won't effectively kick in until the end of January last year (or, at least, that's what happened with my coverplan for the Sky box).

I'm could wrong but it's something to check

Originally Posted by Strzelecki

hmm didn't know Dixons did that. The PC World I work at we just return anything that isn't faulty under 28 days, so long as the person hasn't totally destroyed the packaging, then we reserve the right to charge them 10% restocking fee. Faulty items we just swap straight away so long as all the parts are with it (box doesn't matter much, nothing a bit of bubble wrap can't handle!). There's a member on here who's returned stuff to our store and he said something along the lines of 'amazed how easy it was to return the item even though it was opened and used', it's because the people I work with know the rights, we're not trained to know them from the start, I just think a few DSG workers know what it's like and so like to know them, I certainly like to know my rights, both as a customer and from the business side, makes life easier for the customer and the employee dealing with the return in the end.