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Old 11-10-2016, 16:09   #24
RichardCoulter
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Re: Worrying news for ESA claimants converting from DLA to PIP.

Quote:
Originally Posted by Taf View Post
It took half and hour to get through this morning, then 20 minutes of hanging on as they "checked the claim status".

"Incorrect trigger by the system", so payment of DLA will be made within a few days. "Sorry for the inconvenience".

The computer makes the decisions now it appears, based on "triggers" with no human oversight. "Errors happen from time to time, it's good that you spotted this one before it got any worse".
As well as this awful policy re-emerging, another part of the problem is computers making decisions and inexperienced/unprofessional staff doing the face to face interviews.

There have been cases of the assessors turning up for work drunk, lying about having carried out assessments face to face when it was over the phone and lying about what took place when interviews did take place.

http://www.thefedonline.org.uk/fed-n...unk-atos-nurse

This is now so bad that many claimants want to record their interviews, but the DWP place strict criteria upon doing this.

The Radio 4 programmes 'In Touch' aimed at the sight impaired community and the 'You & Yours' consumer programme have featured this as the equipment needed that meets DWP criteria is obsolete!

http://www.bbc.co.uk/programmes/b07mvxx0

Homophobia also raises it's ugly head too:

http://www.disabilitynewsservice.com...essment-alone/

Don't forget, the Government outsource these assessments to private companies whose main concern is the £300 they get for most assessments.

Last edited by RichardCoulter; 11-10-2016 at 16:25.
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