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BenMcr · 02-02-2011, 09:18

I would point out that the disconnection part of the contract allow you to disconnect only the affected service without pentalty

so if the phonline has gone up, but broadband hasn't then you can't cancel broadband without an EDF

02-02-2011, 09:18	#12
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: 2 accounts in to 1 at new house I would point out that the disconnection part of the contract allow you to disconnect only the affected service without pentalty so if the phonline has gone up, but broadband hasn't then you can't cancel broadband without an EDF __________________ I work for Virgin Media but all views are my own.