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philwhite100 · 09-09-2017, 14:08

Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise.

It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses.

It beats me why on the previous 7 phone calls to VM that nobody else could have told us this.

I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result.

Hats of to the gent that dealt with us to get it sorted.

09-09-2017, 14:08	#30
philwhite100 This tastes nice Join Date: Jan 2010 Location: Hindley Green Wigan Services: TiVo V6 - 500mb - Posts: 550	Re: I can't get emails. Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise. It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses. It beats me why on the previous 7 phone calls to VM that nobody else could have told us this. I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result. Hats of to the gent that dealt with us to get it sorted. __________________ I once had Amnesia, i remember it well !!!