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anandaC · 27-03-2011, 10:08

@ Digital Fanatic - So what you are saying is that even if I asked for it to be done on my next minute allowance I should not have expected it as its not your practise? I did it on that day because thats when I realised I had so many minutes and it was a waste to continue paying an extra £10 a month. And funny enough, its not the first time I have had incorrect information from Virgin or where the advisor I spoke to didn't give me the correct information. And yes I did post on the community forum to, and will do it on alot of other forums and even the newspapers if I have to where other consumers get ripped off. I am not talking of a few pounds here, to me its alot of money!

They should have rather looked at me as a loyal customer and given me the credit in good faith as I spend hundreds of pounds on their services and paid for those minutes upfront. Anyway, I will get this sorted out if its the last thing I do!

27-03-2011, 10:08	#15
anandaC Inactive Join Date: Mar 2011 Posts: 8	Re: My blood is boiling @ Digital Fanatic - So what you are saying is that even if I asked for it to be done on my next minute allowance I should not have expected it as its not your practise? I did it on that day because thats when I realised I had so many minutes and it was a waste to continue paying an extra £10 a month. And funny enough, its not the first time I have had incorrect information from Virgin or where the advisor I spoke to didn't give me the correct information. And yes I did post on the community forum to, and will do it on alot of other forums and even the newspapers if I have to where other consumers get ripped off. I am not talking of a few pounds here, to me its alot of money! They should have rather looked at me as a loyal customer and given me the credit in good faith as I spend hundreds of pounds on their services and paid for those minutes upfront. Anyway, I will get this sorted out if its the last thing I do!