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I don't know whether this link will work or not but
http://www.currys.co.uk/martprd/stor...ateverhappens1
(Currys.co.uk then click the WEH link and the terms/conditions)

C+P here

What does my whateverhappens Service Agreement protect me against?

1) With whatever happens you are protected for the following:

• Mechanical breakdown
• Breakdown caused by mishaps (unless your product qualifies for instant replacement)
• Business use
• Worldwide protection
• No charge if no fault is found or fault is due to user error
• You won't pay a penny extra, labour, parts and general advice are all included

2) One number one call

If your product breaks down please see the information below regarding how to arrange a repair and call whateverhappens customer services on 0870 600 1550.

a) A visit within 2 working days

If we can't solve your problem over the phone and you're calling about one of the products below we'll visit you according to the following visit schedule or at a later date that's convenient to you. Please call whateverhappens customer services on 0870 600 1550. A visit within 2 working days will not apply if you call on a Sunday or Bank Holiday.

TVs over 17inches, Plasma and LCD TVs 24 inches and over, Hi-fis, Microwaves, Desktop PCs, Printers over £100, some fax machines, Sky Satellite, Dishwashers, Cookers, Fridges, Freezers, Fridge-Freezers, Washing Machines, Dryers and some Vacuum Cleaner brands.

If you call before 6pm: We'll visit: Monday to Wednesday 2 days after your call Thursday On the Monday Friday or Saturday On the Tuesday Sunday On the Wednesday

In some outlying areas of the UK the extra distance involved means that we'll service your product promptly but our 2 and 21 day promises won't apply. In some remote locations service will not be available. For more information please ask in-store or call whateverhappens customer services on 0870 600 1550. For PC base units if you call before 10am you will receive next working day service, calls made at the weekend will receive a service visit on the following Tuesday. A next day visit for PC Base units is dependent on the availability of the relevant spare parts.

b) Courier Service

For Laptops if we can't fix your product over the phone, we'll collect it the day after you call, or at a later date that's convenient to you, provided you call before 10am. Excludes Bank Holidays and Weekends. Please see the table below for the best time to call:

If you call : We'll collect: Monday to Thursday Your product 1 day after your call Friday Your product on Monday Saturday Your product on Tuesday Sunday Your product on Wednesday

In some outlying areas of the UK the extra distance involved means that we'll service your product promptly but next working day courier service will not be available. Please ask in store for details or call whateverhappens Customer Services on 0870 600 1550.

If your projector, digital camcorder, camera, some fax machines and some vacuum cleaner brands needs repairing please call whateverhappens Customer Services on 0870 600 1550 and we'll arrange for your product to be sent to our repair centre, it will usually be the day after your call.

c) Come into Store for Repair or Replacement

Please return any of the following products to store for repair or replacement. If parts are needed for your product, it may need to be sent to a technical centre.

Plasma and LCD TVs 23 inches and under, Electric Fires, VCRs, DVDs, TVs 16"and under and the following products over £100, Games Consoles, Telephones (not mobile), Hand-Held Games, other Small Appliances
and some vacuum cleaners.

c) Come into Store for Instant Replacement

If your product qualifies for Instant Replacement and develops a technical fault simply return your product to your nearest store for a brand new replacement on the spot. . For Instant Replacement, we can’t help if your product breaks down as a result of mishaps.

PRODUCTS PRICED BETWEEN £20 AND £100 WHICH QUALIFY FOR INSTANT REPLACEMENT

Irons, Cooking Products (not microwaves), Personal Care Products, External Modems, Cameras, PC Keyboards, Web Cams, Telephones (not mobile), Kettles, Heaters, Joysticks, Organisers, Printers, Calculators, Headphones, Toasters, Fans, Mice, Hand-held games, Handheld PCs, PC Speakers, Scanners, Portable Audio and Hand-Held Liquid Display TVs.

3) What if my product can't be repaired?

Sometimes, we won't be able to fix the problem there and then, but if we can't fix the problem within 21 days you may request a replacement product. A replacement within 21 days is subject to reasonable access to the product for repair. If you're away on holiday and we can't get access to the product we'll fix it when you return, however this will mean the 21 day replacement won't apply. 21 days will start from:

• The date you book your product in for a repair in any Currys store
• The date when an engineer visit is required for PC base units
• The date of the engineer's first visit
• The date the courier picks up your portable product.

Sometimes it's very difficult to get hold of the right buttons, knobs and casing for damaged products. So that we don't disappoint please be aware that this may take longer than 21 days. When a product is still operational and safe to use a 21-day replacement will not apply.

Usually the replacement will be in the form of vouchers to purchase a product of an equivalent specification. Occasionally a fully reconditioned product may be supplied.

If your product is replaced your whateverhappens ‘pay as you go’ Service Agreement will end and you can purchase a new whateverhappens Service Agreement with your replacement product.

4) Will I get software support?

Yes. For help and advice on your PC and its equipment, whether it's a hardware or software related problem, call Currys whateverhappens customer services on 0870 600 1550. It's open 365 days a year, 24 hours a day.

5) Will my Service Agreement protect my PC if I upgrade it?

Your PC will be protected by your Service Agreement if you upgrade it. The upgrade hardware itself will be protected if it's supplied and fitted by a Currys, Dixons or PC World engineer. Present this document to the store to fill in the appropriate box at the time of fitting the upgrade to make sure it's protected.

You won't be protected for:

• Configuration of user settings such as shared user accounts, views, wizards, printer drivers etc
• Data back up or recovery

6) What shall I do if my product breaks down outside the UK?

• Get a quote for repairing your product.
• If the repair costs the equivalent of £150 or less, or £400 or less for a laptop PC, pay for the repair and claim the cost back from Currys whateverhappens Customer Services. You will need a receipt showing the cost of the repair to do this.
• If the repair costs the equivalent of more than £150, or more than £400 for a laptop PC, please send details of the repair and a copy of the quote to Currys whateverhappens Customer Services.
• Please note this also applies if your product breaks down in the Republic of Ireland.
• Alternatively contact us on (+44) 870 600 1550.

7) How do I amend my agreement details?

If you need to amend any of your whateverhappens details please call whateverhappens Customer Services on 0870 600 1550.

8) Can I transfer my whateverhappens Service Agreement?

You can transfer this Service Agreement to the new owner, free of charge. Write to Currys whateverhappens Customer Services with details of the new owner’s name and address. You will not be able to transfer your Service Agreement if you have purchased a whateverhappens ‘pay as you go’ Service Agreement.

9) Pay As You Go

When you purchase a Currys whateverhappens pay as you go Service Agreement you will pay monthly by direct debit or credit card mandate, giving you product support for however long you need it. Currys whatverhappens will automatically renew your Service Agreement each month unless your product is replaced or you ask to cancel your whateverhappens Service Agreement.

10) Information you need to know

The following items are not included::

• Regularly replaced items/consumable items
• Built-in batteries
• Bulbs
• Vacuum cleaner belts
• Lamps used in projectors
• Cosmetic damage where it does not affect the operation or safety of the product
• Repair costs that have not been approved
• Damage or breakdown due to flood, wind or other severe weather conditions
• The cost of repairing or replacing a product which fails because anyone neglects, abuses or misuses the product
• Any service or benefit where the Service Agreement has been suspended
• Inoperability of a product caused by withdrawal of services by a third party
• Protection for plasma, LCD or rear projection TVs, dishwashers, vacuum cleaners, cooking and laundry products if used for business
• Image retention on a plasma, LCD or rear projection TV.
• Theft, loss or consequential loss.
• Any claim where your monthly payment has not been received by the due date, or where the bank has reclaimed it.
  
  
• Your whateverhappens Service Agreement is with DSG Retail Limited, Registered Office: Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG. Registered number: 504877
  
  
• All Currys whateverhappens Service Agreements are backed by an independent trust fund. The trustee is RBC Trustees Limited.
  
  
• We will not be responsible for any failure to carry out our obligations under this Service Agreement if it is caused by any circumstances outside our reasonable control.
  
  
• You must do all you reasonably can to keep the costs of providing the service as low as possible and allow us into your home or office at all reasonable times to repair the product.
  
  
• We recommend that you back up your data on your computing equipment on a regular basis, as we cannot guarantee to restore data in the event of your product requiring a repair.
  
  
• Unless agreed differently with you in writing the language of this Service Agreement and all communications relating to it will be in English and all aspects of the Service Agreement, including negotiation and performance, are subject to English Law and the decisions of English Courts.
  
  
• This Service Agreement does not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair or replacement for up to six years (five in Scotland) from the date of purchase. However, after the first six months you have to show that the fault was there from the start and the longer it takes for the fault to show up the more difficult that becomes. whateverhappens gives you benefits which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time your agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau, or through Consumer Direct.
  
  
• Where appropriate fully guaranteed reconditioned parts may be used.
  
  
• Occasionally you may have to pay for the repair and claim the cost back from us.
  
  
• Data Protection - We ask for your name and address so that we can give you an efficient after sales service. We may pass your name to companies within the Dixons group of companies or other organisations that we have carefully chosen. They may contact you with offers of goods and services. If you do not want to be contacted in this way, please write to Currys whateverhappens Customer Services.

To find out more

• Just ask: in any Currys store
• Just phone: 0870 600 1550
• Just e-mail: whateverhappens@currys.co.uk
• Just write to:
  Currys whateverhappens Customer Services
  PO Box 1686,
  Sheffield,
  S2 5YB,
  England
  
  Currys whateverhappens is the administrator of the Service Agreement and aims to provide the service in accordance with the terms of the Service Agreement. In the event of a complaint please follow the procedure outlined below:
  
  
• Contact Currys whateverhappens Customer Services by one of the means indicated above
• If you are not satisfied with the outcome please write to our Customer Relations Manager at the address above.
  
  If you require literature from Currys in a different format such as Braille, audio cassette or large print please contact Customer Services on 0870 600 1550.