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Old 05-01-2012, 15:44   #5
guylid
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Join Date: Jan 2012
Posts: 4
guylid is an unknown quantity at this point
Re: nightmare non install

With respect, if you think you have had a nightmare install we are taking legal advice as we have had 4 install dates since 23rd November, two cancelled on the day as the installers can't get it hooked up, and two cancelled the day before.

We are loyal Virgin customers, now in KT3, having been with Virgin for at least 7 years. We keep contacting construction who say it is no problem, turn up for 10 minutes, look down a manhole, pull out cable, put it back in and report it is OK. Then installations can't get it connected.

We have had to fork out on Mobile Braodband as we both do some work from home, especially out of hours, and Braodband is critical. They also have our telephone number (which has followed us through 7 years over the past 30 years) but I bet that has gone west now.

To begin with we were patient, but now we are being treated like idiots, having to repeat our story several times a week, being assured it is OK and then the inevitable cancellation. Next date 18th January, but it won't happen unless something changes. Even worse, we have been told we cannot cancel as we are in a year's contract!

Watch this space...
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