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Diablotf · 21-12-2012, 21:48

Still no engineer sent out. Just phoned tech support (because they said it would be resolved by 20th Dec) and they said it might be another 30-45 days more before an engineer can be sent out to resolve the high utilisation issue. Until that happens they cannot send any engineer out to look at the high upstream issue because their system prevents an engineer to be booked for a property where there is local fault already being looked at.

Worse still I am not getting 100% packet loss for about 15-20 mins 10-20 times a day. So it's gotten worse.

Any way to escalate this because this takes the ****? Not prepared to wait two months for someone to come resolve an high upstream power issue.

21-12-2012, 21:48	#15
Diablotf Inactive Join Date: May 2011 Posts: 28	Re: Very High Latency (Hayes) Still no engineer sent out. Just phoned tech support (because they said it would be resolved by 20th Dec) and they said it might be another 30-45 days more before an engineer can be sent out to resolve the high utilisation issue. Until that happens they cannot send any engineer out to look at the high upstream issue because their system prevents an engineer to be booked for a property where there is local fault already being looked at. Worse still I am not getting 100% packet loss for about 15-20 mins 10-20 times a day. So it's gotten worse. Any way to escalate this because this takes the ****? Not prepared to wait two months for someone to come resolve an high upstream power issue.