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Old 11-01-2017, 11:20   #4
philipp
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Join Date: Jan 2006
Location: Teesside
Services: vivid 200. 3 tivos with all main channels.
Posts: 131
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Re: Advice on explaining routing issues to VM 1st line

Quote:
Originally Posted by Taf View Post
Start a thread on VM forums? They are often slow to react, but customer users often chip in with info and advice.

http://community.virginmedia.com/
you would have thought VM would pick it up before the week or two wait time for a reply on the community forum.

the staff there would have passed it on to networks I agree. If only there was a system in place to report network issues.

the fault came on the status page shortly after my call. So it must have triggered it by a volume as it was going on for a couple of hours and it was affecting the cmts itself.
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