Quote:
Originally Posted by BULLROOT
Thanks for that - i will keep my emails from them!!!
|
Yes, good idea. I have read of people receiving emails that don't resemble what was agreed or receiving an email at all.
I'd carefully check it matches what you agreed and contact them straight away if it doesn't. There again some people have said that they also hit the problem of all but being called a liar when they have done this.
I used to ask them to write down what had been agreed on my notes. This worked for a while, but i've now found that they say that they have, but haven't.
About 2 years ago I was offered a deal with Maxit TV, but then a load of channels went off. I rang them and they said i'd agreed to Player (the lowest pack which is basically like Freeview).
I said to look on my notes and this said I'd agreed to go down to Player! I asked for a recording of the phone call. Not available (blow me down with a feather).
I kicked up a fuss and they restored the pay channels that I watched at no extra cost.