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Old 15-04-2010, 14:14   #5
Digital Fanatic
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Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: 3 Weeks to replace 5 metres of phone cable !!!.

Quote:
Originally Posted by neilo View Post
I know that BT are forced to offer fixed compensation amounts for telephone outages that are their fault. The compensation is quite a tidy sum if you don't accept their offer to divert all calls to another number, such as your mobile. If you take the divert, the fixed comp is piddly.

Don't know if the same applies to other telephone providers like VM?
Are BT forced to compensate?

VM credit back your line rental in cases like this, but everyone is dealt with on a case by case basis.

It's up to the OP to speak to Customer Care when the line is back on.
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