Hi Hoffmeister, welcome to the forum.
There seems to have been a very widespread outage on the TV side at about the same time you were having difficulties contacting VM so that is probably the reason you had difficulty making contact.
As long as you have your BB working you can always go on the VM Community Forum and see what is happening and ask for your problem to be looked at by the VM technical staff who work over there.
Link to that site. ...
http://community.virginmedia.com/
Of course we will always be here to help as well.
.