Quote:
Originally Posted by ferretuk
But the point here is the OP didn't sign up for 10Mb broadband - He signed up for 'Broadband L'. Virgin didn't subsequently change the 'offer', they changed the product spec i.e. the speed they provision Broadband L at so he has every expectation that the product he contracted to purchase is supplied!
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This was always going to be a problem, the way Virgin Media have done this speed increase is all wrong.
What they should be doing is offering Broadband L, XL and XXL for certain prices and it should be 10 meg for Broadband L in the areas that havnt been upgraded yet and 30meg in the areas that have been upgraded. This way the new customers wont be using extra bandwidth in an area that isnt ready to support it yet increasing jitter and slowing down the network. It also wouldnt pee off existing customers paying the same price for an inferior speed. People would just have to accept that no one (neither new or existing customers) gets the increased speed in an area that isnt ready for it yet.
cheers