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bokkie · 30-04-2012, 19:05

I joined Virgin Media in the middle of March as my sky broadband kept going down.

When I joined the Large broadband was 10 mb, which is a bit slow, but all I could afford.

2 weeks after I join, the large package is suddenly 30 mb. So I thought wow, give them a call and get changed over. WRONG!

I was told that if I wanted the 30 mb broadband I would lose my half price for 6 months offer as I was changing deals.

Well I'm not, the Large broadband is now 30 mb so surely I should be changed to this speed?

Why was I not told when I signed up that speeds were tripling in speed for the same price in 2 weeks time?

Dishonest, underhanded and terrible customer service.

I'm going to shout this from the rooftops!

Vermin media indeed!

30-04-2012, 19:05	#1
bokkie Inactive Join Date: Apr 2012 Posts: 6	Dishonest and underhanded. I joined Virgin Media in the middle of March as my sky broadband kept going down. When I joined the Large broadband was 10 mb, which is a bit slow, but all I could afford. 2 weeks after I join, the large package is suddenly 30 mb. So I thought wow, give them a call and get changed over. WRONG! I was told that if I wanted the 30 mb broadband I would lose my half price for 6 months offer as I was changing deals. Well I'm not, the Large broadband is now 30 mb so surely I should be changed to this speed? Why was I not told when I signed up that speeds were tripling in speed for the same price in 2 weeks time? Dishonest, underhanded and terrible customer service. I'm going to shout this from the rooftops! Vermin media indeed!