[hemelvirgin]

Originally Posted by hemelvirgin

Hi,

rang 150 explained situation.

put through to customer services agreed to 12 month BB contract,bonus i got £3 reduction a month.

http://www.speedtest.net/result/1923924484.png

my speeds are now above

cpc1-heme9-2-0

vm customer services have cut off my tivo service !!!!.

no emmerdale @ 7pm,the wife not happy

150 say the agent gave me a £3 discount BUT that meant my tivo & all the channels on M+ disappeared on that package.

obviously i would of not agreed to that if he said what the £3 discount was for ,i thought it was for loyalty staying with VM broadband for another year.

150 have reset my tivo account waiting now for the Tv to work.

not impressed,now paying what i was originally paying.