It seems that the buzzword policy at the moment is to increase revenue from each customer by getting more out of existing people than worrying about net customer additions. In the short term that will work, but in the longer term the monetary growth would stall if you can't broaden your customer base. Since business aren't doing any new cabling for standard broadband/phone customers even in areas where the street ducts exist (seem to be concentrating on major corporate clients), then it is only a matter of time before residential follows suit and stops all installs tho new properties