Really not a happy bunny, just wasted an hour of my life, being passed round from person to person, until eventually i found someone who could help me.
Basically, was trying to order a film from on demand, initially came up with an error, so thought would leave it and try again later, then on a hunch look under "your rentals" and although i never even entered by pin number, the film appeared twice.
As i said spent an hour on the phone talking to several different people, who kept transferring me to other people, blah blah blah. Not happy with the service at all.
On top of all this I have only have virgin media myself for a month, however when the chap came and set up the broadband, i had to phone customer service twice because i hadn't received my broadband pin number.
not looking to good so far
