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Old 07-10-2007, 01:45   #5
darkrage
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Join Date: Jul 2007
Location: ellesmere port
Services: 100meg with L tv and XL phone.
Posts: 97
darkrage is an unknown quantity at this point
Re: UK Virgin Media phone number?

when u speak with them ask - if they say they are an indian tech then hang up and redial until you get thru to someone who says yes we are an english/scottish/welsh help desk thats what i do - this is due to me knowing they can not help me atleast with a uk help desk when im talking about packet loss or throttling or latency they understand what i mean and when they ask have u disconected your modem from your router and i reply yes been there done that they dont continue on explaining step by step how to disconnect my router - another thing is when i tell them that im getting severe packet loss on the bagu-t2cam1-b-v108.inet.ntl.com a uk rep knows that i have some knowledge in how these things work and actually asks questions that are on the same line that im moaning about.

anyway rant over lol i hope this helps a little

regarding ambc's comment - yes somethings techs cant help with but they can test the line for you and check if it is a prolem at their end maybe upping the freq of the modem for instance - if its a uk tech it costs alot less talking them and if it is their fault you get a full refund of the call instead of an indian tech who cant answer your question so they hang up or put you on hold saying they are transfering you to a colleague who can help then it hangs up - that has happened to me a few times another reason i dont want to speak with them.

lol now ranting over hope no one takes offence as this is purely my view from my experience with certain techs.
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