Quote:
Originally Posted by RichardCoulter
Just been told that those being told to ring the DLA to PIP conversion line are being kept on hold for over an hour. Yesterday, after being kept waiting for over an hour, people were being told to call back on Monday as the system was down.
Has anyone here experienced this appalling standard of service?
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2 and a bit hours on hold (I hate Vivaldi now) until the phone battery died. I was trying to request a copy of the Capita Assessor's t̶i̶s̶s̶u̶e̶ ̶o̶f̶ ̶l̶i̶e̶s̶ report. I had to do it by snailmail in the end, and it arrived after 2 weeks on the last possible posting day of the tribunal request.
I have never typed so much, so fast in my life......