[tanny]

Originally Posted by Pubmaster

Yep typical Virgin media, just called to see if i can be upgraded over the phone, within 30 seconds i was told, yes we can do it over the phone as i have the super hub, ten seconds later, errrrr, no we cant do it over the phone because you have TiVo? when i ask what that had to do with anything, i was told that i could wait until the free upgrade was rolled out {unknown} OR i could change my package from VIP50 to VIP100 but it would cost me an "EXTRA £50 PER MONTH"

When i asked what EXTRA i would be getting for this £50pm, i was told an increase from 50mb to 100mb lol, so i asked, so going from 50mb to 100mb is a £50 increase? but come FREE upgrade day not only will i get it for FREE but might even have a few quid knocked of my bill? the answer: YES

I dont know why i bother phoning them to be honest, i dont think i have ONCE phoned them in all the years of being with them, where i have got a simple answer. lol

Did you speak to the Retention department? The 1 st time i rang i got fobbed off like you did.