Dishonest and underhanded.
I joined Virgin Media in the middle of March as my sky broadband kept going down.
When I joined the Large broadband was 10 mb, which is a bit slow, but all I could afford.
2 weeks after I join, the large package is suddenly 30 mb. So I thought wow, give them a call and get changed over. WRONG!
I was told that if I wanted the 30 mb broadband I would lose my half price for 6 months offer as I was changing deals.
Well I'm not, the Large broadband is now 30 mb so surely I should be changed to this speed?
Why was I not told when I signed up that speeds were tripling in speed for the same price in 2 weeks time?
Dishonest, underhanded and terrible customer service.
I'm going to shout this from the rooftops!
Vermin media indeed!
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