Quote:
Originally Posted by Mick
Not good advice. VM have a policy in place that if they cannot find a fault with the equipment, then they will charge a fee.
As the VM rep advised to the customer - Better to just move the box by purchasing extra cable. 30 Second job. Why waste an engineer call out for something that can be done so easily?
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As an engineer myself I would much prefer a job to be moving a box rather than finding a fault and fixing it. It would be up to the engineers discretion anyway to put in force this policy. Most would just do the job, then close it down with a basic fault code.
Also I've been to many job where, I turn up and the person is no longer experiencing the fault.