DBC recommendation 14 – Audio recording should be available for all assessments and the DWP should evaluate what impact it has on the quality and accuracy of assessments.
DBC recommendation 15 – All claimants should be provided with a copy of the assessor’s report as soon as possible after their assessment and have the opportunity to flag up anything in the report that they believe to be inaccurate
https://www.gov.uk/government/upload...p-response.pdf
But.....
The Department has asked Personal Independence Payment (PIP) assessment providers not to offer audio recording of consultations or to provide recording equipment at present. We have not seen any evidence from other disability assessments that audio recording face-to-face consultations would improve the quality of assessments and there was only limited evidence of improvement in the customer experience for some individuals.
The Department is currently evaluating the costs and benefits of the approach to audio recording of Work Capability Assessments. If there is evidence in support of a more proactive approach to audio recording DWP will review the arrangements for PIP.
As a result, we have asked Capita not to offer audio recording at this stage.
We communicated this message in our response to the Disability Benefits Consortium’s briefing on the provider pledges.
You can find this on the GOV.UK website at
http://www.gov.uk/government/uploads...p-response.pdf NO YOU CAN'T AS IT HAS BEEN DELETED!