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Originally Posted by OLD BOY
I thought you said it wasn't fixed in 10 minutes?
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Yes. It wasn't fixed. And still isn't.
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Just ring them again, explain that whatever the call centre person did it didn't work and say you want a technician to look at it.
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I'll book a technician. But Virgin should know that their staff are lying to customers, if they know that power levels can't be fixed over the phone.