Quote:
Originally Posted by Digital Fanatic
We know how many customers are potentially affected by any outage, so it's not based on how many have contacted us 
I bet your fault is one mux card that affects about 20 customers.
0800 561 0061 is the status line, you need to make sure you put in your home telephone number when calling, you can also use the 0845 454 1111 number, but you can also connect to a Agent if you wish on that one. |
I've just returned to a message left on my a/phone from the VM team telling me they've found a fix for the network issue in my area. They also said if I had any future problems with any of my services I should ring 151 or the same number you gave (cheers anyway). It's a shame this sort of fault does'nt show up on the 'service status page' but you've already explained why so no worries.