Quote:
Originally Posted by Digital Fanatic
We know how many customers are potentially affected by any outage, so it's not based on how many have contacted us 
I bet your fault is one mux card that affects about 20 customers.
0800 561 0061 is the status line, you need to make sure you put in your home telephone number when calling, you can also use the 0845 454 1111 number, but you can also connect to a Agent if you wish on that one. |
It should recognise your phone number automatically because when I rang earlier it recognised me and gave me the options to press and did not ask me to input a phone number which is how it is supposed to work.