Quote:
Originally Posted by Digital Fanatic
Status Page Messages > Only if the whole customers cab is down, not just 1 switch port which is probably 20 customers.
Some cabs have hundreds of connected customers on them, so it would be bad practice to tell all of them that they are part of an outage!
We would place a fault message on the sevice status page if a good portion of those customers were affected.
Maggy J is right though, we would still apply a regional message with postcode if you call 0845 454 1111 or if you can get to a VM 'phone then 151
It would take a maximum of 2 mins to hear this message if you had to call and I know as I test those messages daily!  |
Thanks for the explanation/reply...
Totally agree it would be bad practice, but we the customers don't know we're part of an outage, and how the system works regarding how many faults have to be logged before it shows up on the Service status page. That's why I was a little confused when the Service status page was telling me there was no fault with my telephone line..
Can I just ask which telephone number do I use?
0800 561 0061 or 0845 454 1111.
Cheers