[Edinburghboy]

I rang retention today (02/04/12) to complain about the service I received from the faults department. Spoke to a lady called Rabina. Just want to say, in the four years I have been a customer, she was the best person I have ever spoken to at Virgin. She was extremely professional in her job. She spoke calmly, listened to what I had to say explained it all to me, but more importantly, calmed me down. Her voice never raised at all during our 20 minute conversation. She should be a Supervisor.

If you ever need to speak to retention, then ask for Rabina. Virgin should be proud to have an employer like her