Quote:
Originally Posted by ian@huth
Best bet would be to telephone the store, tell them the problem and ask what your options are. Remind them that it is their responsibility for the product, not the manufacturers.
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I wouldn't bother phoning them, just go straight down the store where other customers can overhear the complaint, thus improving the chances of a rapid resolution.
Nug is right, this fault is not covered by the extended warranty because the product is still so new, it is covered by the original 12-month guarantee. In addition, it is almost brand new and I think you have a good case for claiming that the goods are not fit for their intended purpose as a result of a fault in manufacture and therefore, a refund should be yours - or a replacement. You don't have to accept credit notes or vouchers.
Give them a chance to sort it for you there and then, and if they don't look keen, ask them again, only somewhat louder.
Make good use of the phrase 'The Sale of Goods Act (1979) (As Amended)'. And read this before you go:
http://www.bbc.co.uk/watchdog/guides...w/index2.shtml
HTH.