Quote:
Originally Posted by anandaC
Hi everyone, thanks for everyone that gave valid and up to date info. I got a call from Virgin yesterday (a very nice gentleman) and everything is sorted out now. They are refunding me the full amount. Might have restored my faith in virgin a bit, but also showed me to never just listen to the customer service advisors but to take it further if I am not satisfied.
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Did you actually email them or was it because of prior phonecalls.