Quote:
Originally Posted by Raider999
If these are common I would expect the CS guys to be able to answer them. Maybe it is because I didn't use the exact words on the scripts - obviously I have no way of knowing that.
Just reporting my experience.
In defence of VM the engineer who called seemed well clued up on the problem and resolved it promptly.
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The important question is whether it was something that could have been resolved on the phone. If you needed a tech and they sent one, they did the job correctly.
Quote:
Originally Posted by Raider999
I still get pixelation, normally at times when each box is recording 4 or more HD recordings - I suspect this is because the V6 box is struggling to process that much data?
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A V6 is an 8-tuner UHD-capable box, so four HD recordings isn't going to bother it all. You have some other fault.