Quote:
Originally Posted by TbGbe
I know it is in the Sun - so take with pinch of salt - but my take on the story was that the response from the spokesperson was AFTER being contacted by the reporter - not a response given to the customer.
And the company wouldn’t budge, even when Terence offered to send in written medical evidence of his prognosis.
Thus it was a reaction to the publicity and not "normal practice".
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But again, depends which part of VM responded to his offer to send in details - also it doesn't say he did send them in, just that he offered to, so it's an expectation of shifting the stance without confirmation
There certainly does seem to have been a better way to handle it, but at the same time, not everyone tells the truth when trying to get out of paying things