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**Chris** · 27-09-2010, 14:05

Well, I just got an email from them ... confirming that they have issued a refund. Thing is, I distinctly remember opting for 'replacement' when I went through their returns system.

The original email I got from them, asking me to faff about on the manufacturer's website before sending the item back, was signed by someone called 'Praneeth'. I can't help wondering whether their returns system is staffed by people whose command of English is less certain than it perhaps should be.

27-09-2010, 14:05	#28
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 36,928	Re: Amazon customer service email Well, I just got an email from them ... confirming that they have issued a refund. Thing is, I distinctly remember opting for 'replacement' when I went through their returns system. The original email I got from them, asking me to faff about on the manufacturer's website before sending the item back, was signed by someone called 'Praneeth'. I can't help wondering whether their returns system is staffed by people whose command of English is less certain than it perhaps should be.