Cable Forum - View Single Post

**Chris** · 22-09-2010, 16:23

I had reason to return something to Amazon last week. It was within the 30-day satisfaction period anyway so no bother, however even after issuing the return authorization and DHL package label, they sent an email from someone in India encouraging me to contact the manufacturer rather than simply sending it back.

I think they do it so as to try to reduce their costs, but I was having none of it. If something is broken out of the box I'm not interested in navigating 'help' websites or getting lost on call centre switchboards. Back to the shop it goes.

22-09-2010, 16:23	#24
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 36,929	Re: Amazon customer service email I had reason to return something to Amazon last week. It was within the 30-day satisfaction period anyway so no bother, however even after issuing the return authorization and DHL package label, they sent an email from someone in India encouraging me to contact the manufacturer rather than simply sending it back. I think they do it so as to try to reduce their costs, but I was having none of it. If something is broken out of the box I'm not interested in navigating 'help' websites or getting lost on call centre switchboards. Back to the shop it goes.