Quote:
Originally Posted by raybessant
I mentioned today to a senior manager in the Virgin CEO's office that I had been asking for advice on this forum - her response was to say that you didn't all know what you were talking about when you advised me to just deal with Virgin and not their SubContractors . Nice eh ?
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If that is the attitude of VM then I'm afraid you will have to threaten then with legal proceedings. You do not have a contract with anyone ohter than VM. VM may have subcontracted but you do not have a direct relationship with those subcontractors and therefore must look to VM to ensure a resolution to the issue.
Given that your consequential losses are now mounting, in addition to the damage to your property, I'd suggest you contact a solicitor. VM have had enough time to deal with you as Mr Nice Guy, Now it's time for you to get tough.