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Originally Posted by webcrawler2050
Maybe not but, they may be another point of contact or if you hassle them enough, they are going to get some to help. Just a train of thought it getting it dealt with asap.
I would ring every day, every hour until they delt with me. I asume you have emailed neil?
Some of this might help: http://pressoffice.virginmedia.com/p...p=irol-whoswho
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They are more likely to just put you through to technical support as it is outside of their remit.