Cable Forum - View Single Post - Business Line

MovedGoalPosts · 04-07-2011, 15:30

How long was it untill you realised the number was incorrectly allocated. Once realised and reported to Virgin, how long did it take to get the number corrected?

Mistakes happen, but untill someone knows there is a problem, any timescale for resolution can't start. If someone doesn't know they have to fix something, then it's hard to make them responsible. Your post suggests the phone line was working so monitoring tools are unlikely to have seen an issue.

The SLA suggests they will resolve issues within 4 hours? Was that achieved once you reported it?

Most compensation would be for loss of service, i.e. the phone line rental for the period. The Business Code of Practice suggests a months free line rental if you have been without your full level of service (thus not just a number issue) for over 24 hours after a fault report was made.

I doubt there is any compensation for consequential losses, unless that had been specifically contracted. In any case you say you may have lost business, but did you really and how do you prove that value?

04-07-2011, 15:30	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 59 Posts: 15,868	Re: Business Line - Compensation for 3 week without service How long was it untill you realised the number was incorrectly allocated. Once realised and reported to Virgin, how long did it take to get the number corrected? Mistakes happen, but untill someone knows there is a problem, any timescale for resolution can't start. If someone doesn't know they have to fix something, then it's hard to make them responsible. Your post suggests the phone line was working so monitoring tools are unlikely to have seen an issue. The SLA suggests they will resolve issues within 4 hours? Was that achieved once you reported it? Most compensation would be for loss of service, i.e. the phone line rental for the period. The Business Code of Practice suggests a months free line rental if you have been without your full level of service (thus not just a number issue) for over 24 hours after a fault report was made. I doubt there is any compensation for consequential losses, unless that had been specifically contracted. In any case you say you may have lost business, but did you really and how do you prove that value?