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Business Line - Compensation for 3 week without service
We moved from our phone and broadband from Virgin Residential to Virgin Business mid May 2011 as we were using this for primarily business purposes. Initially all seemed OK, but due to a mix up at Virgin, we then discovered the number had changed so were without our business number for about three weeks. Clearly, this is a major issue for a business as we advertise the business number online, its on business cards, flyers, etc... We potentially lost business as a result of the line being down. Does anybody know if there is a compensation procedure to address such issues?
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