Sony Online Entertainment confirmed today it is investigating an
security breach into its network systems and that hackers may have stolen SOE customer information.
A spokesperson said this was not a second attack, and the temporary take down of SOE services was related to the ongoing investigation of the external intrusion that caused PlayStation Network and Qriocity services to shut down last month.
"This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007," SOE said in a statement.
"The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain."
Quote:
The personal information of the approximately 24.6 million SOE accounts that was illegally obtained, to the extent it had been provided to SOE, is as follows:
- name
- address
- e-mail address
- birthdate
- gender
- phone number
- login name
- hashed password.
In addition to the information above, the 10,700 direct debit records from accounts in Austria, Germany, Netherlands and Spain, include:
- bank account number
- customer name
- account name
- customer address.
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SOE says it will give customers 30 days of additional time on their subscriptions "in addition to compensating them one day for each day the system is down." The company is also outlining a "make good" plan for its multiplatform MMOs - DC Universe Online and Free Realms - with more details coming this week.
SOE
posted a notice on its website saying, "There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment."
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