Cable Forum - View Single Post - Garden Dug Up and Cable installed on my property without knowledge

rag3d · 18-03-2010, 12:21

Update
The contract was for BT Openreach. Have now been told the contractors are Cobra. Rep from Cobra knocked this morning and thought he could send a couple of men round to tidy garden [seemed to think the cable could stay under my garden]. When I told him I was dealing with BT legal dept he decided to leave it at that [fair enough].
Without exception the many different people and departments in BT that I have gone through have agreed with my complaint and have tried to help me resolve it. They do however seem to have as much trouble dealing with Openreach as the general public do.
I seem now to have had direct contact with everyone concerned except the people who's prime responsibility it is Openreach. I appreciate it is still early days but I would like someone from Openreach to speak to me that I should know what forward action I should take. My garden is not going to stay like this all summer.

18-03-2010, 12:21	#42
rag3d Inactive Join Date: Mar 2010 Posts: 30	Re: Garden Dug Up and Cable installed on my property without knowledge Update The contract was for BT Openreach. Have now been told the contractors are Cobra. Rep from Cobra knocked this morning and thought he could send a couple of men round to tidy garden [seemed to think the cable could stay under my garden]. When I told him I was dealing with BT legal dept he decided to leave it at that [fair enough]. Without exception the many different people and departments in BT that I have gone through have agreed with my complaint and have tried to help me resolve it. They do however seem to have as much trouble dealing with Openreach as the general public do. I seem now to have had direct contact with everyone concerned except the people who's prime responsibility it is Openreach. I appreciate it is still early days but I would like someone from Openreach to speak to me that I should know what forward action I should take. My garden is not going to stay like this all summer.