Re: Universal Credit
I do believe that zero hours contracts with exclusivity clauses should be illegal (if your tied to one employer, then they should be tied in to offering you regular work IMO).
However as a broader tool zero hours contracts (or what was known as casual work) do have a place in the world of work. For example my brother is a young actor, and sometimes needs a break from his work to do a show. He currently has two zero hours jobs that he can juggle as he sees fit, and as there's no minimum contracted hours he can take a week off without too much hassle.
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