Quote:
Originally Posted by Digital Fanatic
You need to speak to VM or you could report via the Official VM forum? manned from 8am till 10pm daily.
http://community.virginmedia.com/
VM will have checked you 'phone line at the switch (exchange) when you contacted them. There wasn't a fault there, so they have asked to to contact Faults on 0845 454 1111 from a non VM line, or 151 if you can get to another VM line.
Further checks can then be done. VM can't just send a tech out on a whim. all remote test must be done first.
The court route is just plain stupid.  |
The court route will fail as any email will likely have asked you to call into the centre as you have already been advised on numerous occasions, so failure to make contact as requested results in County Court Judgement in the companies favour, use a phone and get it sorted now!!!