Quote:
Originally Posted by Arborlinden
I have contacted them twice by official web site report form and received official referenced acknowlegements on both occassions. This is resulted in one reply email (note no communication to the mobile phone number quoted in both fault reports)which told me that was phone was perfectly OK ( I am a liar) but to reply if I still was not happy. A reply to this and further emails requested information as to when I was going to get a service visit has resulted in silence.
Yes I am serious about County Court Action. I have learnt the hard way the firms will take your money and make promises but kick you in the teeth when it suits them and will take customers to Court at the drop a hat. Well, now so do I and my emails are plenty of evidence and I have not lost a default summons yet. I do not expect this to be the first.
|
We have a line checker which tells if the is an issue and they will have gone from that test result, if you had rung in they would have called you back and probably booked an engineer to check the line locally and if the was a fault fix it.
I have told on numerous occasions during this thread to call in as it gets quicker results.