[MovedGoalPosts]

I can't beleive that you are willing to take all the time, hassle and cost of going through the paperwork for court - which seems to be an indication of our societies headlong rush to litigation when that should be an absolute last resort - and yet you are unwilling to make the effort to pick up a phone, even if that might incur you in a small charge, that once the fault is resolved could well be recredited to you.