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Old 23-02-2007, 19:53   #45
wavesound
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Join Date: Feb 2007
Posts: 1
wavesound is an unknown quantity at this point
Re: Virgin Media Customer Service- Your Personal Experience

Hi All
First time on here and all becouse of Virgin/NTL.

Had to call them lastw eek as the phone was playing up we have phone/tv/b/band with NTL now virgin.

Called them up and got through within minutes (this was monday)

said someone would come out and repair the thing outside the house on Friday between 8 am and 1 pm.

Guess what no show.

I now phone the 0545 no and get routed to india ( I have a braodband phone luckily, but can be a bit hit and miss when it rains!)

Firsta call Friday they informed me that all there systems were down ( at 2pm) and they couldnt get any info for me.

called again at 6pm and guess what still all down, I asked the guy was he in India and he said yes.

So it's been a week without the landline phone.

So I guess were at stop here till monday.

I did have another number to call 0871 275 1111
but this is a recording??

So it goes on!

Cheers
Bob

Ps were based in Cardiff NTL been fine for years
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