[Off the Bit]

Right, all working again now. Only been 17 days, but anyway. The technician was very helpful and sorted things out quickly. Apparently my TiVo had broken at the same time as a fault developing in the box down the road simultaneously with the wider area fault.

I had to contact Virgin again this morning because they still had me booked in the wrong timeslot, despite them promising they'd corrected it when I spoke to them yesterday.

All sorted at least for now. 10/10 for engineer, 0/10 for general customer support, so I guess Virgin are 5/10 overall for me at the moment. Hopefully I don't have to phone them again for a while!